Studies in Social Harm

The Harms of Work: An Ultra-Realist Account of the Service Economy
Anthony Lloyd


Paperback | Oct 2019 | Bristol University Press | 9781529204032 | 200pp | 234x156mm | RFB | AUD$64.99, NZD$79.99

Using data from a long-term ethnographic study of the service economy, it investigates the reorganisation of labour markets and the shift from security to flexibility, a central function of consumer capitalism.  It highlights working conditions and organisational practices which employees experience as normal and routine but within which multiple harms occur. 

Challenging current thinking within sociology and policy analysis, it reconnects ideology and political economy with workplace studies and uses examples of legal and illegal activity to demonstrate the multiple harms within the service economy.